customer service

Brick-and-Mortar Wisdom: Lessons from Retail for Your Online Store

by

In today’s world, it often feels like e-commerce is king. Trends certainly favor online buying. Yet, as someone who runs both online stores and a physical brick-and-mortar convenience store, I can tell you that physical retail still holds immense value. More importantly, the lessons learned managing a physical space offer surprising and crucial wisdom for … Read more

5 Common Mistakes New E-commerce Entrepreneurs Make (And How to Avoid Them)

by

When you’re starting something new, especially launching your first e-commerce store, mistakes are inevitable. They’re part of the learning curve. I don’t think I’ve ever launched anything without overlooking something. It just happens. However, while making your own mistakes is one way to learn, understanding the common pitfalls others have faced can save you significant … Read more